LEADERSHIP TOOL · PRIVATE BY DESIGN
Prepare the team for the shift ahead.
Use this template to organize what changed, what matters most, and what the team needs to understand and execute before service begins.
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OPENEstablish the shift and who is leading it.Not started
One sentence to get the team’s attention and establish the shift.
TODAYWhat is different today?Not started
PRODUCTWhat does the team need to know about the product?Not started
Feature / Special
Record only information verified through your operation’s approved allergen or ingredient process.
FOCUSChoose one service behavior for this shift.Not started
Describe something the team can actually observe or do. Avoid vague instructions such as “give great service” or “be more attentive.”
RECOGNIZEReinforce a specific example of good execution.Not started
Specific recognition teaches the team what good execution looks like.
PREPAREIdentify pressure points and assign support.Not started
Pressure Point
CONFIRMMake sure the team is ready before service.Not started
OPTIONAL · AFTER THE SHIFT
What should the manager follow up on?
A useful pre-shift gets stronger when the leader checks whether the stated priorities actually showed up during service.